Altapay - Notice history

All systems operational

Checkout - Operational

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100% - uptime
Jun 2024 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2024
Jul 2024
Aug 2024

- Operational

100% - uptime
Jun 2024 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2024
Jul 2024
Aug 2024

Search service - Operational

100% - uptime
Jun 2024 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2024
Jul 2024
Aug 2024

Checkout - Operational

100% - uptime
Jun 2024 ยท 100.0%Jul ยท 100.0%Aug ยท 100.0%

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Jun 2024
Jul 2024
Aug 2024

Notice history

Aug 2024

Stress tests with different database configuration
  • Completed
    August 28, 2024 at 11:25 PM
    Completed
    August 28, 2024 at 11:25 PM

    The scheduled maintenance has been completed.

  • In progress
    August 28, 2024 at 10:00 PM
    In progress
    August 28, 2024 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 28, 2024 at 9:00 PM
    Update
    August 28, 2024 at 9:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 15, 2024 at 12:36 AM
    Planned
    August 15, 2024 at 12:36 AM

    We will be undergoing scheduled maintenance during this time.

Issue with Checkout Availability
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The service is operational, and we are monitoring the situation.

  • Identified
    Identified

    ----You are affected only if you are using the Checkout Service.---- An issue with the High Availability in our Checkout service is causing the service to be partially operable. We have identified the issue and we are applying a fix.

Stress tests with different database configuration
  • Completed
    August 15, 2024 at 12:34 AM
    Completed
    August 15, 2024 at 12:34 AM

    The scheduled maintenance has been completed.

  • In progress
    August 14, 2024 at 10:00 PM
    In progress
    August 14, 2024 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 14, 2024 at 9:00 PM
    Update
    August 14, 2024 at 9:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 29, 2024 at 11:52 PM
    Planned
    July 29, 2024 at 11:52 PM

    During the timeframe, we expect downtime 4 times for 3 minutes.

High response times in reporting module
  • Resolved
    Resolved

    Reporting modules are back to normal operation

  • Identified
    Identified

    We have identified high response times that are affecting our reporting modules, the conversion / orders page, and the transaction / payments page. Symptoms: - When going to the payments page, you might not see the statuses - When calling the reporting database, you might not see the right result All other systems are operational, and payment processing is not affected

Planned maintenance upgrading queuing system
  • Completed
    August 06, 2024 at 12:01 AM
    Completed
    August 06, 2024 at 12:01 AM

    The scheduled maintenance has been completed.

  • In progress
    August 05, 2024 at 10:01 PM
    In progress
    August 05, 2024 at 10:01 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 05, 2024 at 9:01 PM
    Update
    August 05, 2024 at 9:01 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 05, 2024 at 10:37 AM
    Planned
    July 05, 2024 at 10:37 AM

    During the maintenance window the notification service will not be functional for 5 times in periods of 5 minutes The notification service is responsible for sending Vipps, MobilePay, Swish an similar app notifications to allow the customer to open the app and approve the transaction. This will not be functional for up to 5 minutes at a time. The reporting and search database can also have delays meaning that if you search for a transaction you might not find it until 5 minutes later.

Jul 2024

Stress tests with different database configuration
  • Completed
    July 29, 2024 at 11:51 PM
    Completed
    July 29, 2024 at 11:51 PM

    The scheduled maintenance has been completed.

  • In progress
    July 29, 2024 at 10:00 PM
    In progress
    July 29, 2024 at 10:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    July 16, 2024 at 8:57 AM
    Planned
    July 16, 2024 at 8:57 AM

    we are planning perform stress tests with different database configuration to find the optimal dabase size. During the timeframe, we expect downtime 4 times for 3 minutes.

Jun 2024

Monitoring: Issues with DNS Records affecting Networking
  • Resolved
    Resolved

    Our DNS provider has finalised the maintenance task without further operational issues. Systems are working as expected.

  • Monitoring
    Monitoring

    We have identified an issue with our DNS provider, causing some services not been reachable temporarily. The service has been restored. Timeframe of the Incident: 2024-06-14 08:13 to 08:22 CET We are monitoring the situation closely.

Acquirer Nets degraded performance
  • Resolved
    Resolved

    We are seeing that the transaction processing via Nets is back to normal again

  • Identified
    Identified

    We have been notified by Nets that they are currently experiencing degraded performance meaning that some transactions are not being processed but fail with connection timeout.

Jun 2024 to Aug 2024

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