Altapay - Notice history

All systems operational

Checkout - Operational

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Oct 2024

- Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Search service - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Checkout - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

[EM] Database maintenance
  • Completed
    October 28, 2024 at 12:01 AMUTC
    Completed
    October 28, 2024 at 12:01 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    October 27, 2024 at 11:01 PMUTC
    In progress
    October 27, 2024 at 11:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 27, 2024 at 10:01 PMUTC
    Update
    October 27, 2024 at 10:01 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 25, 2024 at 8:28 AMUTC
    Planned
    October 25, 2024 at 8:28 AMUTC

    AltaPay will perform emergency database maintenance Impact: During the maintenance window interruptions in transaction processing can occur one time up to 2 minutes during the database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support

Degraded performance with the 3DS Service
  • Resolved
    UTC
    Resolved

    After continuous monitoring we confirm the issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix was applied, and we can see that the error does not occur again 25-35 minutes after the hour. We will continue to monitor the situation.

  • Identified
    UTC
    Identified

    We have identified an issue with the database for the 3DS service. There is a degraded performance from 25 to 35 minutes after the hour, every hour. We will be applying a fix shortly and monitor the situation.

Slow response times for CheckoutAPI
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The database cluster has been scaled, and the service is operational. We are monitoring the situation

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    The database cluster is being scaled at the moment. You might experience downtime for up to two minutes during the failover operation.

  • Identified
    UTC
    Identified

    The issue is identified and we are working on implementing a fix

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow. This is affecting Checkout API. If integrated via the merchant API (API/createPaymentRequest) then you are not affected.

Unplanned maintenance of test environment
  • Update
    UTC
    Update

    maintenance move to 10:00AM 23/10/2024

  • Update
    UTC
    Update

    The scheduled maintenance has been completed.

  • Update
    UTC
    Update

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Resolved
    UTC
    Resolved

    Impact: During the maintenance window the test environment will not be available If there are any questions or concerns please do not hesitate to contact Altapay Support

Ideal payments failing
  • Resolved
    UTC
    Resolved

    After a period of monitoring without detecting any processing issue related to iDeal we are now resolving the incident

  • Monitoring
    UTC
    Monitoring

    a correction has been implemented and operations are back to normal. We will monitor the situation

  • Identified
    UTC
    Identified

    The issue has been identified and we are working on implementing a correction

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where all iDeal payments are failing

Sep 2024

Scheduled Database maintenance
  • Update
    UTC
    Update

    We’re pleased to announce the successful completion of our scheduled database upgrade. With this transition to MySQL 8, our platform now benefits from advanced security, enhanced stability, and a more robust infrastructure, setting the stage for a smoother, faster experience.

  • Update
    UTC
    Update

    The scheduled maintenance has been completed.

  • Update
    UTC
    Update

    We’re pleased to announce the successful completion of our scheduled database upgrade. We keep to continue monitoring the setup.

  • Update
    UTC
    Update

    Our scheduled maintenance is underway, and we’re here to keep you informed with timely updates as we enhance our platform.

  • Update
    UTC
    Update

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    UTC
    Update

    We will be undergoing scheduled maintenance during this time.

  • Update
    UTC
    Update

    We will be undergoing scheduled maintenance during this time.

  • Update
    UTC
    Update

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    UTC
    Update

    We will be undergoing scheduled maintenance during this time.

  • Resolved
    UTC
    Resolved

    Impact: During the maintenance window interruptions in payment processing can occur 2 times up to 10 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support

Testgateway maintenance
  • Completed
    September 19, 2024 at 11:50 AMUTC
    Completed
    September 19, 2024 at 11:50 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    September 19, 2024 at 11:20 AMUTC
    In progress
    September 19, 2024 at 11:20 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    September 19, 2024 at 11:15 AMUTC
    Planned
    September 19, 2024 at 11:15 AMUTC

    We are doing database changes for the testgateway for which it might be unavailable.

Aug 2024

Stress tests with different database configuration
  • Completed
    August 28, 2024 at 11:25 PMUTC
    Completed
    August 28, 2024 at 11:25 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 28, 2024 at 10:00 PMUTC
    In progress
    August 28, 2024 at 10:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 28, 2024 at 9:00 PMUTC
    Update
    August 28, 2024 at 9:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 15, 2024 at 12:36 AMUTC
    Planned
    August 15, 2024 at 12:36 AMUTC

    We will be undergoing scheduled maintenance during this time.

Issue with Checkout Availability
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The service is operational, and we are monitoring the situation.

  • Identified
    UTC
    Identified

    ----You are affected only if you are using the Checkout Service.---- An issue with the High Availability in our Checkout service is causing the service to be partially operable. We have identified the issue and we are applying a fix.

Stress tests with different database configuration
  • Completed
    August 15, 2024 at 12:34 AMUTC
    Completed
    August 15, 2024 at 12:34 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 14, 2024 at 10:00 PMUTC
    In progress
    August 14, 2024 at 10:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 14, 2024 at 9:00 PMUTC
    Update
    August 14, 2024 at 9:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 29, 2024 at 11:52 PMUTC
    Planned
    July 29, 2024 at 11:52 PMUTC

    During the timeframe, we expect downtime 4 times for 3 minutes.

High response times in reporting module
  • Resolved
    UTC
    Resolved

    Reporting modules are back to normal operation

  • Identified
    UTC
    Identified

    We have identified high response times that are affecting our reporting modules, the conversion / orders page, and the transaction / payments page. Symptoms: - When going to the payments page, you might not see the statuses - When calling the reporting database, you might not see the right result All other systems are operational, and payment processing is not affected

Planned maintenance upgrading queuing system
  • Completed
    August 06, 2024 at 12:01 AMUTC
    Completed
    August 06, 2024 at 12:01 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 05, 2024 at 10:01 PMUTC
    In progress
    August 05, 2024 at 10:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 05, 2024 at 9:01 PMUTC
    Update
    August 05, 2024 at 9:01 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 05, 2024 at 10:37 AMUTC
    Planned
    July 05, 2024 at 10:37 AMUTC

    During the maintenance window the notification service will not be functional for 5 times in periods of 5 minutes The notification service is responsible for sending Vipps, MobilePay, Swish an similar app notifications to allow the customer to open the app and approve the transaction. This will not be functional for up to 5 minutes at a time. The reporting and search database can also have delays meaning that if you search for a transaction you might not find it until 5 minutes later.

Aug 2024 to Oct 2024

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