Altapay - Notice history

All systems operational

Checkout - Operational

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

- Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Search service - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Checkout - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

View current status

Nov 2024

Search service
ResolvedDegraded performance3 hours 13 minutes
  • ResolvedUTC

    After the capacity was expanded we now see that the search service has catched up

  • UpdateUTC

    The capacity was expanded and the search service is catching up. We will keep monitoring the situation and let you know when the service is fully operational. Payment Processing is not affected and is working as expected.

  • MonitoringUTC

    When searching for a payment, the result might be incomplete. Processing is not affected. All payments are being processed as expected.

MitID unstable
Resolved2 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have been informed that the provider for MitId is experiencing instability with processing validation for 3DS on card transactions. Please follow this link for more details from MitId https://digitaliser.dk/mitid/driftstatus-for-mitid

False positive for Networking Component
Resolved

  • Our system interpreted falsely a change in nodes as a network operational issue, which was flagged from 10:50 AM to 11:29 AM November 21st. We would like to clarify that there was no downtime during that time, and all systems were and are operational. We have adjusted the check that caused the false positive. We are sorry for the inconvenience.

    UTC
NOV19
Scheduled Maintenance - Stress Test
CompletedMaintenance4 hours 4 minutes
  • CompletedNovember 20, 2024 at 3:05 AMUTC

    We’re pleased to announce that our recent stress test was successfully completed in preparation for Black Friday. All systems performed as expected, confirming that we’re ready to handle increased traffic and transaction volumes seamlessly. This maintenance did not impact processing, and everything is running smoothly. Thank you for your trust in us as we gear up for a successful season!

  • In progressNovember 19, 2024 at 11:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateNovember 19, 2024 at 10:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedOctober 29, 2024 at 2:38 PMUTC

    As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support.

NOV12
Scheduled Maintenance - Stress Test
CompletedMaintenance3 hours
  • CompletedNovember 13, 2024 at 2:01 AMUTC

    The scheduled maintenance has been completed.

  • In progressNovember 12, 2024 at 11:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateNovember 12, 2024 at 10:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedOctober 29, 2024 at 2:37 PMUTC

    As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support.

Oct 2024

OCT27
[EM] Database maintenance
CompletedMaintenance1 hour
  • CompletedOctober 28, 2024 at 12:01 AMUTC

    The scheduled maintenance has been completed.

  • In progressOctober 27, 2024 at 11:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateOctober 27, 2024 at 10:01 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedOctober 25, 2024 at 8:28 AMUTC

    AltaPay will perform emergency database maintenance Impact: During the maintenance window interruptions in transaction processing can occur one time up to 2 minutes during the database switch. If there are any questions or concerns please do not hesitate to contact Altapay Support

Degraded performance with the 3DS Service
Resolved5 hours 9 minutes
  • ResolvedUTC

    After continuous monitoring we confirm the issue has been resolved.

  • MonitoringUTC

    A fix was applied, and we can see that the error does not occur again 25-35 minutes after the hour. We will continue to monitor the situation.

  • IdentifiedUTC

    We have identified an issue with the database for the 3DS service. There is a degraded performance from 25 to 35 minutes after the hour, every hour. We will be applying a fix shortly and monitor the situation.

OCT24
Database maintenance
CompletedMaintenance1 hour 6 minutes
  • CompletedOctober 24, 2024 at 11:07 PMUTC

    The database maintenance has been completed and verified. Should you encounter any issues with the conversion / orders page, reporting and reconciliation (either UI or API), please contact support@altapay.com

  • UpdateOctober 24, 2024 at 10:37 PMUTC

    Reporting database has been enabled again.

  • UpdateOctober 24, 2024 at 10:03 PMUTC

    Reporting database has been disabled. No payments are affected by the change.

  • UpdateOctober 24, 2024 at 10:03 PMUTC

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • In progressOctober 24, 2024 at 10:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateOctober 24, 2024 at 9:01 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedSeptember 25, 2024 at 2:25 PMUTC

    Impact: During the maintenance window interruptions in reporting can occur 2 times up to 10 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support

Slow response times for CheckoutAPI
ResolvedDegraded performance15 hours 38 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The database cluster has been scaled, and the service is operational. We are monitoring the situation

  • UpdateUTC

    We are continuing to work on a fix for this issue.

  • UpdateUTC

    The database cluster is being scaled at the moment. You might experience downtime for up to two minutes during the failover operation.

  • IdentifiedUTC

    The issue is identified and we are working on implementing a fix

  • InvestigatingUTC

    We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow. This is affecting Checkout API. If integrated via the merchant API (API/createPaymentRequest) then you are not affected.

Unplanned maintenance of test environment
Resolved24 minutes
  • UpdateUTC

    maintenance move to 10:00AM 23/10/2024

  • UpdateUTC

    The scheduled maintenance has been completed.

  • UpdateUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • ResolvedUTC

    Impact: During the maintenance window the test environment will not be available If there are any questions or concerns please do not hesitate to contact Altapay Support

Sep 2024

Scheduled Database maintenance
Resolved850 hours 33 minutes
  • UpdateUTC

    We’re pleased to announce the successful completion of our scheduled database upgrade. With this transition to MySQL 8, our platform now benefits from advanced security, enhanced stability, and a more robust infrastructure, setting the stage for a smoother, faster experience.

  • UpdateUTC

    The scheduled maintenance has been completed.

  • UpdateUTC

    We’re pleased to announce the successful completion of our scheduled database upgrade. We keep to continue monitoring the setup.

  • UpdateUTC

    Our scheduled maintenance is underway, and we’re here to keep you informed with timely updates as we enhance our platform.

  • UpdateUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateUTC

    We will be undergoing scheduled maintenance during this time.

  • UpdateUTC

    We will be undergoing scheduled maintenance during this time.

  • UpdateUTC

    Maintenance will begin as scheduled in 60 minutes.

  • UpdateUTC

    We will be undergoing scheduled maintenance during this time.

  • ResolvedUTC

    Impact: During the maintenance window interruptions in payment processing can occur 2 times up to 10 minutes each. If there are any questions or concerns please do not hesitate to contact Altapay Support

SEP19
Testgateway maintenance
CompletedMaintenance30 minutes
  • CompletedSeptember 19, 2024 at 11:50 AMUTC

    The scheduled maintenance has been completed.

  • In progressSeptember 19, 2024 at 11:20 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedSeptember 19, 2024 at 11:15 AMUTC

    We are doing database changes for the testgateway for which it might be unavailable.

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