Altapay - Notice history

All systems operational

Checkout - Operational

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

- Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Search service - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Checkout - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

No notices reported this month

Mar 2026

Payment processing issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.

    The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all

Some transactions are not searchable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified an issue with our reporting pipeline where a small portion of payments might not show in:

    Search Results
    Payments Pages (Orders, Attempts, Agreements, etc)

    It is affecting:
    Reporting - Both from the User interface and API

    Payment processing is unaffected.

    We are investigating and we will keep you posted with any updates on resolution.

Emergency Maintenance
  • Completed
    March 17, 2026 at 8:10 AM
    Completed
    March 17, 2026 at 8:10 AM
    Maintenance has completed successfully
  • In progress
    March 17, 2026 at 8:00 AM
    In progress
    March 17, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 17, 2026 at 8:00 AM
    Planned
    March 17, 2026 at 8:00 AM

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance on our VPN

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability of the search service may occur during this time, and we’re doing everything possible to keep it short and controlled.

    Please note that transactions will be processed without any impact and that it is only related to search/lookup of transactions which is affected.

    Thank you for your understanding and continued trust in AltaPay.

CheckoutAPI missing callbacks
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered.

    This is affecting merchants who have implemented the Checkout API (https://documentation.altapay.com/v2/Checkout-API/)

    Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this

Transactions via Rapyd as an acquirer is not settled
  • Resolved
    Resolved

    We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today.

  • Monitoring
    Monitoring

    We implemented a fix and we will monitor the results.

    We expect that the missing transactions will be registered at Rapyd after midnight.

  • Identified
    Identified

    Please be aware that transactions towards Rapyd are currently not being settled.

    Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out.

Feb 2026

An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
[IDENTIFIED] Issues with the Conversion and Orders page
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    An issue with the database responsible for the conversion, orders page and search results has been identifier.

    You might not be able to see results in the page, but payments are being processed successfully.

Scale Platform
  • Completed
    February 25, 2026 at 3:15 AM
    Completed
    February 25, 2026 at 3:15 AM
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 1:15 AM
    In progress
    February 25, 2026 at 1:15 AM
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 1:15 AM
    Planned
    February 25, 2026 at 1:15 AM

    We will be adding a new environment to our ecosystem to be able to increase our scale even further.

    We expect 20 to 30 minutes downtime during that time.

Feb 2026 to Apr 2026

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