Altapay - Notice history

All systems operational

Checkout - Operational

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
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- Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Search service - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Checkout - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Notice history

Jul 2026

Intermittent Connection Issues
  • Resolved
    UTC
    Resolved

    Service has recovered to a normal level. Our team will continue monitoring the environment to ensure stability.

  • Investigating
    UTC
    Investigating

    We are currently investigating a network issue causing intermittent connection failures when making API calls.

    The overall impact is low, affecting only a small subset of requests. Our engineering team is actively working to pinpoint the root cause and resolve the issue. We will provide another update as soon as we have more information.

Rapyd settlement delays
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    AltaPay merchants using Rapyd acquiring are experiencing a delay in merchant settlements due to an external systems issue.

    Rapyd reported a temporary systems outage with Banking Circle which is the service used to process settlements. Because of this issue, merchant payouts scheduled for July 16, 2026, could not be processed.

    Rapyd has indicated that they expect these delayed payouts to be completed and processed today, July 17, 2026. We will share updates if we detect any further expected delays.

Credit Card Payment Failures on Shopify Embedded App
  • Resolved
    UTC
    Resolved

    Our technical team traced the issue to a change in firewall configuration. While we have successfully mitigated the problem and confirmed that payment processing is fully functional, we are continuing to investigate the underlying cause of the firewall change to ensure long-term stability and prevent future occurrences.

  • Monitoring
    UTC
    Monitoring

    A fix has been applied and we are monitoring the system

  • Investigating
    UTC
    Investigating

    Our technical team has identified a problem with the 3D Secure (3DS) authentication flow within the Shopify embedded application. Because the 3DS verification is not functioning correctly, customers are unable to finalize their payments at checkout.

    If your store is affected, you can restore credit card processing by temporarily switching from the embedded application to our regular Shopify application. Detailed instructions for setting up and configuring both applications can be found on our AltaPay Shopify Wiki.

Performance Issues with Mastercard 3D Secure (3DS)
  • Resolved
    UTC
    Resolved

    The issues affecting the Mastercard 3D Secure (3DS) service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to normal.

  • Monitoring
    UTC
    Monitoring

    We are now seeing signs of recovery with the Mastercard 3D Secure (3DS) service. Mastercard transaction processing is beginning to return to normal, but we continue to monitor the situation.

  • Identified
    UTC
    Identified

    We are currently receiving reports of issues affecting the Mastercard 3D Secure (3DS) authentication service. This external issue may negatively impact your Mastercard transaction processing, leading to increased timeouts or failed authentications.

    Our team is monitoring the situation.

payment processing
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    There was a short interruption towards one acquirer (Rapyd) however we can see that transactions are being accepted again.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jun 2026

Degraded Performance with Shopify Integration
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We have identified high response time with our Shopify Integration.

    Payments with other eCommerce Platforms or direct API integrations are not affected.

    We are investigating the issue.

Emergency Maintenance
  • Completed
    June 23, 2026 at 3:30 AMUTC
    Completed
    June 23, 2026 at 3:30 AMUTC
    Maintenance has completed successfully
  • In progress
    June 23, 2026 at 3:00 AMUTC
    In progress
    June 23, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 19, 2026 at 11:51 AMUTC
    Planned
    June 19, 2026 at 11:51 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability or service interruption may occur during this time, and we’re doing everything possible to keep it short and controlled.

    Thank you for your understanding and continued trust in AltaPay.

May 2026

Processing Dankort via Nets
  • Resolved
    UTC
    Resolved

    This incident experienced at Nets has been resolved.

  • Update
    UTC
    Update

    We are starting to see some early indication that Nets is processing transactions again.

    We are waiting for Nets to confirm that they are fully operational again though!

  • Monitoring
    UTC
    Monitoring

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue

    Some status can be found from Nets/Nexi status page

    https://developer.nexigroup.com/status/

    Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.

  • Update
    UTC
    Update

    UPDATED:

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue.

    This incident is also affecting Nets issued cards which receive declines as well

    Some status can be found form Nets/Nexi status page

    https://developer.nexigroup.com/status/

  • Identified
    UTC
    Identified

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue

    Some status can be found form Nets/Nexi status page

    https://developer.nexigroup.com/status/

processing issue
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Emergency Maintenance
  • Completed
    May 07, 2026 at 3:30 AMUTC
    Completed
    May 07, 2026 at 3:30 AMUTC
    Maintenance has completed successfully
  • In progress
    May 07, 2026 at 2:30 AMUTC
    In progress
    May 07, 2026 at 2:30 AMUTC
    Maintenance is now in progress
  • Planned
    May 07, 2026 at 2:30 AMUTC
    Planned
    May 07, 2026 at 2:30 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance.

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    We don't expect any interruptions however a brief period of reduced availability or service interruption may occur during this time, and we’re doing everything possible to keep it short and controlled.

    Thank you for your understanding and continued trust.

Processing via Nets
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident where the connection to Nets is being rejected.

    Other acquirers and payment methods are working and the indication points to an issue on Nets side.

    We continue to troubleshoot from our side

issues processing with payments
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

May 2026 to Jul 2026

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