Altapay - Notice history

All systems operational

Checkout - Operational

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

- Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Search service - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Checkout - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Notice history

View current status

Aug 2024

AUG28
Stress tests with different database configuration
CompletedMaintenance1 hour 25 minutes
  • CompletedAugust 28, 2024 at 11:25 PMUTC

    The scheduled maintenance has been completed.

  • In progressAugust 28, 2024 at 10:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateAugust 28, 2024 at 9:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedAugust 15, 2024 at 12:36 AMUTC

    We will be undergoing scheduled maintenance during this time.

Issue with Checkout Availability
ResolvedPartial outage35 hours 33 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The service is operational, and we are monitoring the situation.

  • IdentifiedUTC

    ----You are affected only if you are using the Checkout Service.---- An issue with the High Availability in our Checkout service is causing the service to be partially operable. We have identified the issue and we are applying a fix.

AUG14
Stress tests with different database configuration
CompletedMaintenance2 hours 34 minutes
  • CompletedAugust 15, 2024 at 12:34 AMUTC

    The scheduled maintenance has been completed.

  • In progressAugust 14, 2024 at 10:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateAugust 14, 2024 at 9:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedJuly 29, 2024 at 11:52 PMUTC

    During the timeframe, we expect downtime 4 times for 3 minutes.

High response times in reporting module
Resolved29 minutes
  • ResolvedUTC

    Reporting modules are back to normal operation

  • IdentifiedUTC

    We have identified high response times that are affecting our reporting modules, the conversion / orders page, and the transaction / payments page. Symptoms: - When going to the payments page, you might not see the statuses - When calling the reporting database, you might not see the right result All other systems are operational, and payment processing is not affected

AUG5
Planned maintenance upgrading queuing system
CompletedMaintenance2 hours
  • CompletedAugust 06, 2024 at 12:01 AMUTC

    The scheduled maintenance has been completed.

  • In progressAugust 05, 2024 at 10:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateAugust 05, 2024 at 9:01 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedJuly 05, 2024 at 10:37 AMUTC

    During the maintenance window the notification service will not be functional for 5 times in periods of 5 minutes The notification service is responsible for sending Vipps, MobilePay, Swish an similar app notifications to allow the customer to open the app and approve the transaction. This will not be functional for up to 5 minutes at a time. The reporting and search database can also have delays meaning that if you search for a transaction you might not find it until 5 minutes later.

Jul 2024

JUL29
Stress tests with different database configuration
CompletedMaintenance1 hour 51 minutes
  • CompletedJuly 29, 2024 at 11:51 PMUTC

    The scheduled maintenance has been completed.

  • In progressJuly 29, 2024 at 10:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedJuly 16, 2024 at 8:57 AMUTC

    we are planning perform stress tests with different database configuration to find the optimal dabase size. During the timeframe, we expect downtime 4 times for 3 minutes.

Jun 2024

Monitoring: Issues with DNS Records affecting Networking
Resolved1 hour 3 minutes
  • ResolvedUTC

    Our DNS provider has finalised the maintenance task without further operational issues. Systems are working as expected.

  • MonitoringUTC

    We have identified an issue with our DNS provider, causing some services not been reachable temporarily. The service has been restored. Timeframe of the Incident: 2024-06-14 08:13 to 08:22 CET We are monitoring the situation closely.

Acquirer Nets degraded performance
Resolved30 minutes
  • ResolvedUTC

    We are seeing that the transaction processing via Nets is back to normal again

  • IdentifiedUTC

    We have been notified by Nets that they are currently experiencing degraded performance meaning that some transactions are not being processed but fail with connection timeout.

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