Altapay - Notice history

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Mar 2024
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Search service - Operational

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Mar 2024
Apr 2024
May 2024

Checkout - Operational

100.0% uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2024
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May 2024

Notice history

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May 2024

MAY28
Scheduled Shopify service maintenance
CompletedMaintenance10 minutes
  • CompletedMay 28, 2024 at 2:10 AMUTC

    The scheduled maintenance has been completed.

  • In progressMay 28, 2024 at 2:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedMay 13, 2024 at 10:03 AMUTC

    AltaPay will do maintenance on Shopify infrastructure. Partial disruptions on payment processing via Shopify can be experienced. Please note that this is only affecting Shopify merchants.

In store transactions degraded performance
Resolved30 minutes
  • ResolvedUTC

    The issue with degraded performance has been resolved and stable. outage start: 13:02 outage end: 13:11

  • InvestigatingUTC

    We have been notified about an increased decline on in-store transactions processed via SHIFT4/Finaro/Credorax. outage start time: 13:02

Monet+ ongoing issue with their platform.
Resolved7 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    fixed at 17:04

  • InvestigatingUTC

    Since 16:11 we are being affected by ongoing infrastructure issues of Monet+, specifically the authorisation part. This affects terminals with Monet+ link. We will keep you posted in regards to the issue evolution and hopefully quick resolution.

3DSecure service on US acquiring
ResolvedPartial outage261 hours 27 minutes
  • ResolvedUTC

    This incident has been solved. We have been monitoring that the traffic towards Elavon US is accepted from our full IP range since yesterday.

  • UpdateUTC

    The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform again. We have applied a fix to route the traffic in a different way, while we request Elavon US to lift the denial. IN the meantime transactions will go through as expected.

  • UpdateUTC

    Elavon US has applied a fix in their infrastructure, and we are back to routing the traffic as expected. We are monitoring the situation.

  • MonitoringUTC

    A temporary fix was applied to route the traffic towards Elavon US through a network IP that will be allowed. In the meantime, we are in communication with Elavon US to sort this issue out permanently.

  • UpdateUTC

    The connection towards Elavon US seems to be denied from specific network IP of the AltaPay Platform. The issue is affecting all transactions from that specific Network IP, amounting to approximately 50% of the transaction total. We are applying a fix to route the traffic in a different way, while we request Elavon US to look at the issue.

  • IdentifiedUTC

    We have identified an issue with processing 3D Secure on transactions processed via Elavon US acquirer. Please note that this issue is affecting transactions processed in USD and CAD via acquirer Elavon US where transactions are declined in the 3D Secure authentication. Transactions processed in other currencies or via other acquirers are not affected by this.

3DS Decline: Could not request card ranges for Dankort via Nets
ResolvedDegraded performance25 hours 12 minutes
  • ResolvedUTC

    This incident has now been resolved. We will roll back the workarounds to get back into normal operation

  • UpdateUTC

    We continue to investigate the issue. For the time being we have implemented a workaround to ensure transactions can be processed.

  • UpdateUTC

    We are continuing to investigate the issue

  • InvestigatingUTC

    We are currently investigating an issue where Dankort is declined with error message: 3DS Decline: Could not request card ranges for Dankort via Nets The incident is isolated gateway release 20240313

Apr 2024

APR30
unplanned maintenance
CompletedMaintenance1 hour
  • CompletedApril 30, 2024 at 12:30 PMUTC

    The scheduled maintenance has been completed.

  • In progressApril 30, 2024 at 11:30 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateApril 30, 2024 at 10:30 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedApril 30, 2024 at 10:28 AMUTC

    The reporting database will be under maintenance. During the maintenance window you might experience delays in getting transactions visible in the Payment Gateway UI. No transaction processing will be affected. Transactions will be processed as normal even though the UI might not show the transactions right away.

High decline rate on Dankort via Nets
Resolved3 hours 31 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Nets has implemented the fix and we see that Dankort Secured by Nets is working again and that transactions are accepted.

  • IdentifiedUTC

    Nets has identified the issue being related to an upgrade of Dankort Directory Server. A fix is currently being prepared

  • UpdateUTC

    We see that Dankort are declined in 3DS verification with error message: 3DS Decline: Could not request card ranges We are in contact with Nets to have the issue solved.

  • InvestigatingUTC

    We are currently investigating this issue.

Major Network Outage
ResolvedMajor outage16 hours 45 minutes
  • ResolvedUTC

    This incident has been resolved

  • MonitoringUTC

    A fix has been implemented and we are monitoring the situation

  • IdentifiedUTC

    We are still seeing some dropouts so the correction implemented are not as stable as expected. We continue to work on implementing a correction

  • MonitoringUTC

    A fix has been implemented and we are currently monitoring the situation

  • IdentifiedUTC

    We have identified a major network outage and are currently working on implementing a correction

Mar 2024

Vipps/MobilePay degraded performance
Resolved15 hours 28 minutes
  • ResolvedUTC

    This incident has been resolved

  • MonitoringUTC

    A fix has been implemented and we are monitoring the situation

  • IdentifiedUTC

    We are currently seeing a very high decline rate on Vipps/MobilePay. We are in dialogue with Vipps/MobilePAy regarding this and a correction is being implemented.

High decline rate on danish issued cards
Resolved1 hour
  • ResolvedUTC

    The situation with the danish issuing banks seem to have been stabilised. For more info please refer to: https://www.nets.eu/no-nb/Pages/driftsstatus.aspx

  • InvestigatingUTC

    We are currently seeing a higher decline rate than normal on danish issued cards. These declines are coming form the card issuing banks.

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