Altapay - Notice history

All systems operational

Checkout - Operational

Networking - Operational

Search service - Operational

Processing - Operational

Networking - Operational

100.0% uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
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- Operational

100.0% uptime
Feb 2026 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Search service - Operational

100.0% uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Checkout - Operational

100.0% uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

View current status

Apr 2026

APR23
Emergency Maintenance
CompletedMaintenance10 minutes
  • Completed
    April 23, 2026 at 3:10 AMUTC
    Completed
    April 23, 2026 at 3:10 AMUTC
    Maintenance has completed successfully
  • In progress
    April 23, 2026 at 3:00 AMUTC
    In progress
    April 23, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    April 23, 2026 at 3:00 AMUTC
    Planned
    April 23, 2026 at 3:00 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance.

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled.

    Thank you for your understanding and continued trust in AltaPay.

issue processing payments
ResolvedMajor outage25 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
APR16
Emergency Maintenance
CompletedMaintenance30 minutes
  • Completed
    April 16, 2026 at 4:30 AMUTC
    Completed
    April 16, 2026 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progress
    April 16, 2026 at 4:00 AMUTC
    In progress
    April 16, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    April 16, 2026 at 4:00 AMUTC
    Planned
    April 16, 2026 at 4:00 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance.

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability or service interruption may occur (2 times up to 1 min) during this time, and we’re doing everything possible to keep it short and controlled.

    Thank you for your understanding and continued trust in AltaPay.

Checkout
ResolvedMajor outage1 hour 5 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    We have identified an issue with the checkout service and are currently working on a correction

Mar 2026

Payment processing issue
ResolvedDegraded performance3 hours 1 minute
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.

    The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all

Some transactions are not searchable
ResolvedDegraded performance259 hours 53 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified an issue with our reporting pipeline where a small portion of payments might not show in:

    Search Results
    Payments Pages (Orders, Attempts, Agreements, etc)

    It is affecting:
    Reporting - Both from the User interface and API

    Payment processing is unaffected.

    We are investigating and we will keep you posted with any updates on resolution.

MAR17
Emergency Maintenance
CompletedMaintenance10 minutes
  • Completed
    March 17, 2026 at 8:10 AMUTC
    Completed
    March 17, 2026 at 8:10 AMUTC
    Maintenance has completed successfully
  • In progress
    March 17, 2026 at 8:00 AMUTC
    In progress
    March 17, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 17, 2026 at 8:00 AMUTC
    Planned
    March 17, 2026 at 8:00 AMUTC

    To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance on our VPN

    Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

    A brief period of reduced availability of the search service may occur during this time, and we’re doing everything possible to keep it short and controlled.

    Please note that transactions will be processed without any impact and that it is only related to search/lookup of transactions which is affected.

    Thank you for your understanding and continued trust in AltaPay.

CheckoutAPI missing callbacks
Resolved2 hours 49 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered.

    This is affecting merchants who have implemented the Checkout API (https://documentation.altapay.com/v2/Checkout-API/)

    Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this

Transactions via Rapyd as an acquirer is not settled
Resolved21 hours 1 minute
  • Resolved
    UTC
    Resolved

    We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and we will monitor the results.

    We expect that the missing transactions will be registered at Rapyd after midnight.

  • Identified
    UTC
    Identified

    Please be aware that transactions towards Rapyd are currently not being settled.

    Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out.

Feb 2026

An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully.
Resolved36 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
[IDENTIFIED] Issues with the Conversion and Orders page
Resolved12 hours
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    An issue with the database responsible for the conversion, orders page and search results has been identifier.

    You might not be able to see results in the page, but payments are being processed successfully.

FEB25
Scale Platform
CompletedMaintenance2 hours
  • Completed
    February 25, 2026 at 3:15 AMUTC
    Completed
    February 25, 2026 at 3:15 AMUTC
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 1:15 AMUTC
    In progress
    February 25, 2026 at 1:15 AMUTC
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 1:15 AMUTC
    Planned
    February 25, 2026 at 1:15 AMUTC

    We will be adding a new environment to our ecosystem to be able to increase our scale even further.

    We expect 20 to 30 minutes downtime during that time.

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